How do I return an item?

Place Your Orders with Complete Confidence

There's never a need to worry about on-line orders placed through this online store. Ordering is always 100% safe and secure and encrypted. Our Internet store is connected directly to our Customer Service Department providing an experienced Customer Service group and speedy response to your order. You will never have to go through automated systems on the phone during business hours, and a live person will speak to you on the phone to give you information about your order if you desire it.

Still concerned? Give our Customer Service Representatives a call at 1-850-837-9500 and they will be more than happy to provide the information you need to feel at ease.


We offer a wide variety of shipping options through FedEx that allow you to get your packages as soon as possible or permit you to relax as the package makes its way to your doorstep or office. The following options are great, but we are flexible in that we can work with you if you have another option in mind. If you do have another shipping option that you wish to take advantage of (such as when ordering a larger shipment of items), simply call our Customer Service Team at to discuss the option:

FedEx Ground®
FedEx Home Delivery®
FedEx 2Day®
FedEx Standard Overnight®
FedEx Priority Overnight®
FedEx First Overnight®
FedEx International Ground®
FedEx International Economy®
FedEx International Priority®
FedEx International First®
FedEx 1Day® Freight
FedEx 2Day® Freight
FedEx 3Day® Freight
FedEx International Priority® Freight
FedEx Express Saver®

Return policy

All Chautauqua Vineyards, Winery, and Emerald Coast Wine Cellars Online Store products are intended for adult use only.

Any potential return item must have a Return Authorization which must be obtained by calling our Customer Service phone number (850) 837-9500.

Emerald Coast Wine Cellars Representatives are available between the hours of 10:00am Central and 6:00pm Central Time, USA.

Again, to return an item to Magna Manufacturing, Inc. please call (850) 837-9500 to obtain authorization.

Important: The customer is responsible for the cost of return shipping